EASY-STORE applies the right of withdrawal as provided for by art. 52 and ss. of the Consumer Code exclusively for private customers who do not purchase with VAT for professional purposes.

To exercise the right of withdrawal, check that you have complied with all the necessary requirements.

To make a return, you must enter your personal profile by clicking on the account name at the top right (next to the cart).
Within your page you will find a dedicated session to execute the request and check its status during the entire return phase.

At the same time, the customer is obliged to report the return by registered letter with return receipt or certified e-mail. We do not accept other types of reports for the return of goods. Reports for damage caused by the Courier must be made within 5 days from the delivery date.


In most cases, the refund is credited in 5-7 working days from the moment the returned product has reached our service center, which will check the integrity and the problem indicated.

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