EASY-STORE applies the right of withdrawal as provided for by art. 52 and ss. of the Consumer Code exclusively for private customers who do not purchase with VAT for professional purposes. In case of VAT indication, the contract expires, without the need to provide explanations and without any penalty. The product must be returned in compliance with resale (intact and complete with the original packaging).

The customer who wishes to exercise the right of withdrawal is required to notify this within 14 calendar days from the date on which he enters into physical possession of the property. You can do so with any explicit declaration from which the intention to exercise this right can be inferred (registered letter with return receipt, or by certified e-mail PEC) of which the following references:

Product return address:

EASY-STORE c / o Logista Vela Srl
Via Osasco, 1
00166 - Rome (RM)
PEC: [email protected]
06 624 5919

In any case, EASY-STORE will provide the Customer who has expressed the intention to withdraw (in any way it is communicated), the exact address to which to ship the product.

Items excluded from the right of withdrawal

- The consumer purchases with a VAT number, as in this case he is a professional customer and not a final consumer;

- The right of withdrawal can be applied to any product purchased on www.EASY-STORE.IT unless explicitly stated in the product itself (eg virtual product, promotional codes, etc.);

- special and customized items specifically for the customer, or which risk deteriorating, or expire rapidly;

- sealed items that cannot be returned for hygienic reasons or related to health protection and that have been opened after delivery or in the case of products that are, after delivery, inseparably mixed with other goods;

- audiovisual products (e.g. music compilations, films) and software (e.g. programs, video games), on CD, DVD or other media, whose packaging has been opened or the relative seals have been removed,

- digital content (for example, e-books, mp3s, applications or other digital content redeemable through promotional codes) provided on a non-material medium once execution has begun. By placing an order to purchase such digital content, you agree to the foregoing.

For the correct exercise of the right of withdrawal by the Customer, we specify that:

the user is solely responsible for the decrease in the value of the goods resulting from the handling of the product other than that necessary to establish the nature, characteristics and functioning of the product. The product must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, fully functional, complete with all accessories and leaflets, with identification tags, labels and disposable seal, where present. , still attached to the product and intact and not tampered with, as well as perfectly suitable for its intended use and free from signs of wear or dirt. You can exercise the right of withdrawal in relation to the product in its entirety and not for parts and / or accessories of it. In the event that the product's serial code is entered on the product packaging, as for example, for electronic products, it is part of the product and, consequently, the product must be returned in its original packaging, which will in turn be placed in an additional package, as no other label or tape can be affixed to the original packaging;

the direct costs of returning the goods will be borne by the customer. The cost of returning goods which, by their nature, cannot be sent by post is indicated on the INVOICE. EASY-STORE reserves the right to check the returned goods to assess any damage or tampering not caused by transport.

The reimbursement concerns the sums paid for the price of the product excluding the costs of returning the goods, and will be made no later than 14 days from the communication by the Customer to exercise the right of withdrawal. The refund amount will be communicated to the user via e-mail.

It is mandatory to send photos of the product and packaging indicating the order number to [email protected]

Refund in case of withdrawal

If you purchase as a "consumer" and withdraw within 14 days of delivery, you will be refunded the price paid including shipping costs

If the returned items show damage or signs of wear resulting from unnecessary handling to establish the nature, characteristics and functioning of the same, the seller may withhold from the refund an amount corresponding to their decrease in value.

We remind you that in the event of withdrawal, the costs for returning the item (eg shipping and packaging) are at your expense.

Product acceptance (delivery by courier)

At the time of delivery, in case of damaged packages (wet, open, closed with courier tape, dented, etc.), EVERYTHING MUST BE REPORTED AS DESCRIBED IN THE "DELIVERY" SESSION OF OUR SITE.

If the courier refuses to have the actual status of the product written at the time of delivery, please refuse the goods. If the indicated procedure is not followed, EASY-STORE will automatically refuse any request for a refund and / or replacement.

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